The department piloted RePath in three offices, measured the officer hours that came back, and projected it across the state: about 24,000 officer hours a year, about 13 positions of capacity. It did not find new money. It signed a three-year statewide contract and funded it from vacancies.
Book a DemoThe department had about 30 open positions it could not hire into. That is the starting condition for most supervision agencies today, and it is the reason this story is about capacity, not software.
RePath ran for 15 weeks across three offices, two of them pretrial. 560 people enrolled, and participation was voluntary, so the 70% adoption rate is people choosing to put the app on their own phone. The department counted the tasks the platform automated and multiplied by the officer-reported time each one used to take. The result: 765 officer hours back in 15 weeks.
Before the pilot, one in five officers said they were not confident in the accuracy of their own case notes. After it, 85% ranked Visit Assist, which records the visit and writes the note, as the most valuable feature. 79% named messaging. Officers reported reaching people more often through chat, and some said they would miss it if they transferred to an office without RePath.
Scaled to every office in the state, the pilot's measured rates project to about 24,000 officer hours a year. At the department's own salary rate, that is about 13 positions of capacity. The department's leadership looked at the 30 vacancies it already could not fill and made a decision: remove vacant positions and use that salary line to fund the contract. As they told us, they did not find new money. The positions they could not fill were already funding the answer.
After the pilot, 86% of officers surveyed told the state to go statewide. By district the range was 83 to 100%, and it was the third officer survey in a year to land above 80%. One pretrial supervisor said, a week in, that she would probably quit if the department decided not to continue. Another said the app helped her lower her stress and leave work on time.
The department signed a three-year statewide contract covering 129 officers and up to 6,000 people under supervision. When the largest office went live, enrollment went from 37% to 76% of people in two weeks. An officer in one office pulled the paper report forms out of the lobby so people defaulted to checking in on the app, and the largest office copied her.
Case data from the state's own system lands in RePath within five minutes, so officers are never working from stale records. The department also became the first RePath agency to run email-only reporting, so nobody is excluded for not having a smartphone.
An officer in the largest office, on his first day with RePath, hit a participant with no phone number on file and said out loud that he would have to write his notes again. The note writing had already become the exception. Another officer, who came up handwriting police reports and never learned to type, said it would save him hours.
"I will probably quit my job if our department decides not to continue RePath. That's how much I love Visit Assist."
"If we could only pick one feature from RePath to utilize, it would be the Visit Assist. Visit Assist alone has saved us so much time already."
"RePath has helped significantly in my ability to lower stress levels and leave work on time."
"The summary does a good job of not picking up sex-offender specifics, but saying what happened. It makes me look smart."
Bring your caseload and officer counts. We will show you the math on your numbers, not ours.
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