Implementation and support that stays after go-live
RePath Assist is the implementation, training and support team that stays with your agency after go-live.
The Support Problem
Most SaaS vendors disappear after onboarding. Officers get stuck, adoption stalls, and potential goes unrealized.
Submit a Ticket
Typical vendor support means waiting in a queue for someone who doesn't know your agency.
Abandoned After Onboarding
Training happens once, then you're on your own. No ongoing partnership or guidance.
No Help with Compliance
Technology adoption doesn't address the administrative burden that comes with it.
Adoption Stalls
Without hands-on support, officers revert to old habits within weeks. Software sits unused.
How It Works
Onboard
Our team manages your entire rollout. Configuration, data migration, and staff training.
Support
Dedicated team available for questions, troubleshooting, and best practice guidance. Not a call center.
Optimize
Quarterly reviews to measure impact, identify opportunities, and refine workflows.
Grow
As your agency's needs evolve, RePath Assist helps you adopt new tools and expand usage.
More than software, a partner invested in your success.
Book a DemoCapabilities
Dedicated Implementation
Full rollout management. Staff training. CMS integration. We handle the heavy lifting.
Ongoing Support
Real humans who know your agency. Available when you need them.
Custom Workflows
We adapt RePath to match your agency's unique processes and requirements.
Performance Reviews
Quarterly reviews to measure impact and identify new opportunities.
Product Roadmap Input
Your feedback directly shapes new features and product development priorities.
The Proof
"I feel like the RePath Team is a part of our team." A Kansas community corrections director, ahead of asking the state board for statewide funding.
What Agencies Are Saying
"Their customer service staff are second to none."
"I've been using Support quite a bit lately. They are awesome. You email them and they get stuff taken care of right away."
"RePath has repeatedly gone above and beyond as part of the contract. Customer service to our agency representatives and communication are phenomenal."
"We didn't realize how good we had it with RePath until we lost it, and having support team doing all of those helpful things really spoiled us."
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Where to see it working
Questions about implementation and support
What does implementation include?
Our team runs the rollout: configuration, in-person training at the offices that need it, and the connection to your case management system where one is built. A state director of pretrial, probation and parole told us: "Great job guys. I am very pleased on how well this implementation has gone."
What does support look like after go-live?
A team that knows your agency. They handle the small things, sometimes before anyone asks: a participant's new address, or a check-in schedule that clashes with a work shift.
How fast do officers and participants adopt it?
Fast when the office commits. In one state pilot, the share of people checking in on the app more than doubled in two weeks after the biggest office went live.
Do agencies stay?
A Missouri treatment court lost RePath when state funding was cut and came back as soon as it could. In a formal RFP reference check, five customers across three states scored us 5 out of 5 in every category.
Ready for a support partner that stays for the long term?
Discover how partnership transforms technology adoption and agency performance.
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